Returns & Refunds

Effective Date: May 31, 2024

At Hubadera Skincare PH, we are committed to providing high-quality handcrafted organic skincare products. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refunds and Returns Policy explains the process, conditions, and timeframes for product returns and refunds.

1. Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Returned within 14 days of the purchase date.

Certain types of items cannot be returned:

  • Custom or personalized items.
  • Items that have been opened or used.
  • Gift cards.

2. Return Process

2.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
  2. Our team will review your request and provide you with a return instructions.

2.2 Shipping Your Return

Once you have received a response from our Customer Support Team, please:

  1. Pack the item(s) securely in the original packaging.
  2. Ship the package to the address given by the Customer Support Team

Please note that you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds

Once your return is received and inspected, we will

notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

3.1 Refund Process

  1. Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  2. Approval Notification: If your return is approved, we will notify you via email.
  3. Processing: We will process your refund within 7 business days of approving your return.
  4. Credit: The refund will be credited back to your original method of payment. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or card issuer’s policies.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected]. We will provide you with instructions on how to proceed.

5. Return and Refund Fees

  • Return Shipping Costs: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Restocking Fees: We do not charge any restocking fees.
  • Refund Processing Fees: There are no fees for processing refunds.

6. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Custom or personalized items
  • Opened or used items
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

7. Customer Support

If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team:

8. Changes to This Policy

We reserve the right to update or change our Refunds and Returns Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically for any updates.

Thank you for shopping with Hubadera Skincare PH. We appreciate your business and are dedicated to ensuring your satisfaction with our products. If you have any questions or concerns, please do not hesitate to contact us.